Competition in the MSP space is tougher than ever, making exceptional customer experience essential for retention and growth. In this interactive workshop, you'll learn practical strategies and see real examples from successful MSPs who are elevating their service delivery. Join us to gain actionable insights you can apply to improve customer experience and reduce churn.
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Matt Scully is the Senior Director of MSP Enablement for North America at Kaseya where he helps build and nurture relationships with MSP partners. With deep channel experience, Matt has previously served in leadership roles at companies including Datto, Mailprotector, and Redstor. He specializes in developing partner programs, overseeing marketing efforts for channel leaders, and driving strategies that increase customer satisfaction and partner growth. Since returning to Kaseya (following its acquisition of Datto), Matt has played a key role in its expanded Global Partner Program, helping to scale the MSP enablement team and deepen Kaseya's investment in channel resources.
Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community. Connect with Brian here: https://www.linkedin.com/in/briandoty/