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Events

Kaseya Free MSP Workshop

Schedule:
Date: Wednesday, February 11, 2026
Time: 9:00am-12:00pm


Reduce Churn By Improving Your Customer Experience

Competition in the MSP space is tougher than ever, making exceptional customer experience essential for retention and growth. In this interactive workshop, you'll learn practical strategies and see real examples from successful MSPs who are elevating their service delivery. Join us to gain actionable insights you can apply to improve customer experience and reduce churn.

Come get the playbook strategies to:

  • Learn proven tactics MSPs use to reduce churn fast-without adding headcount or blowing up costs.
  • Discover what today's customers actually expect from an MSP (hint: it's more than uptime and ticket closure rates).
  • Get practical frameworks to improve communication, transparency, and trust—critical factors that influence renewal decisions.
  • Identify early-warning signs of churn before they become business-threatening problems.
  • Learn how CX improvements directly translate to higher MRR, stronger margins, and more upsell opportunities.
  • Understand how to differentiate in a crowded market by delivering an experience competitors can't match.
  • Leave with an action plan you can implement immediately to elevate your service delivery and keep customers longer.

Click Here to Reserve Your Spot

Speakers

Matt Scully

Matt Scully is the Senior Director of MSP Enablement for North America at Kaseya where he helps build and nurture relationships with MSP partners. With deep channel experience, Matt has previously served in leadership roles at companies including Datto, Mailprotector, and Redstor. He specializes in developing partner programs, overseeing marketing efforts for channel leaders, and driving strategies that increase customer satisfaction and partner growth. Since returning to Kaseya (following its acquisition of Datto), Matt has played a key role in its expanded Global Partner Program, helping to scale the MSP enablement team and deepen Kaseya's investment in channel resources.


Brian Doty

Brian Doty is a tech sales professional with over 20 years of experience from retail to B2B and channel development. At Continuum he helped MSPs scale and grow their business with NOC, Helpdesk, and SOC support strategies and deliver cybersecurity strategies to their clients. After Continuum, Brian was the Director of Sales for a Managed Services Provider in Pittsburgh, PA where he built a cybersecurity strategy for their clients and increase monthly recurring revenue. Brian joined the Channel Development Team at Kaseya in 2020 to work with the MSP community. Connect with Brian here: https://www.linkedin.com/in/briandoty/




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